This time I stayed in Laoshan District, Qingdao for a short stay. I chose the name of the hotel because I was only interested in its proximity to the Shilaoren Bathing Beach. However, after staying for three days, I was fully covered by meticulous and attentive service. Even minor accidents during the journey were gently resolved, making it the most unforgettable hotel I have stayed in in recent years.
As soon as I arrived at the front desk to check in, the staff smiled and handed me two cups of refreshing Qingdao local sour plum soup. They heard that I was on vacation at the beach, so they not only took the initiative to upgrade me to a high floor side sea view room, but also reminded me that the recent strong sea breeze had prepared free ginger tea bags in advance in the room. After blowing the sea breeze, I came back and brewed a cup to dispel the cold. I casually mentioned that I had to wake up early the next day to watch the sunrise at Mr. Shi. That night, when I returned to my room, I found a hand drawn sunrise route map hanging on the doorknob, with a small box of free portable cookies and hot milk next to it, afraid that I wouldn't be able to catch breakfast and go hungry.
The small interludes during the journey are the most indicative of the warmth of the service. The next day at the beach, I accidentally sprained my ankle and limped back to the hotel. The doorman saw me from a distance and quickly came up to help me. Before I could speak, she contacted the front desk. Five minutes later, the housekeeping lady knocked on the door with ice packs and Yunnan white medicine. In the next two days, every time I passed by, my cleaning aunt would ask me whether my foot injury was better, and she also secretly left me the swelling reducing red bean barley porridge cooked in the hotel restaurant. I even casually mentioned a local specialty steamed stuffed bun that I wanted to eat, and it appeared on my table at breakfast the next day.
What's even more rare is that the service here never makes people feel deliberately polite. The portable charger I brought accidentally fell in the gym. When I went back to find it, the staff not only helped me keep it safe, but also thoughtfully attached a note with my room number on it, afraid that I might lose something later. One night, I was working on photos at the lobby bookstore. After finishing my coffee, I didn't feel like speaking up. A passing waiter quietly refilled me with a hot cup and gently put down a small plate of freshly baked cookies, without any unnecessary disturbance throughout the process. Before leaving, when I was packing my luggage, I found that I had bought too many souvenirs to fit in. The front desk took the initiative to bring me free packing boxes and tape, and even helped me contact the courier to come to my doorstep. They even filled out most of the delivery form for me.
On the day of check-out, it was drizzling outside, and the doorman waited for me at the hotel entrance with an umbrella in advance. He even handed me a transparent umbrella with the hotel logo printed on it, saying that the road was slippery on rainy days, so I would use it on the road with the umbrella. I would come back anytime when I came to Qingdao next time. After staying for three days, I haven't encountered a rigid and procedural response. Every staff member's greeting is accompanied by a sincere smile. The thoughtfulness hidden in the details is completely beyond the warmth that standardized training can achieve.
I have stayed in many high-end hotels before, and most of them completed their services according to the procedures. However, the service provided by Himalayas Hotel Qingdao really takes the small things of the guests to heart. Even if it's just an ordinary short trip, it can bring a lot of warmth. Next time I come to Qingdao, this will definitely be my first choice destination.Show more